cannot access my account for the subscribtion

cannot access my account for the subscribtion

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cannot access my account for the subscribtion

Postby tomcatnutter » Tue Jan 22, 2013 9:49 pm

doesnt seem to have my subscriber number on my account tried re-typing it and all im getting is servive is unavailable is the site down or my account closed,last issues i got is from 60 to 63 in december
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Re: cannot access my account for the subscribtion

Postby number1 » Tue Jan 22, 2013 10:07 pm

Hi, I,ve been trying to access my account over the last few days with no luck, we must be due another delivery of parts soon.
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Re: cannot access my account for the subscribtion

Postby tomcatnutter » Tue Jan 22, 2013 10:33 pm

or unless hachette gone to the grave like other high street shops
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Re: cannot access my account for the subscribtion

Postby chill » Tue Jan 22, 2013 10:47 pm

Doubtful. Have you tried ringing them ?
Who cares who wins
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Re: cannot access my account for the subscribtion

Postby tomcatnutter » Wed Jan 23, 2013 7:35 am

will do today,i couldnt access last night so will ring when they are open cheers
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Re: cannot access my account for the subscribtion

Postby chill » Wed Jan 23, 2013 9:25 am

I got so far on the website.

But it would not let me open the indivdual subscription tabs.

But heres a phone number for you:

08714724240
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Re: cannot access my account for the subscribtion

Postby bufferz » Wed Jan 23, 2013 6:26 pm

chill wrote:I got so far on the website.

But it would not let me open the indivdual subscription tabs.

But heres a phone number for you:

08714724240


Dont pay national rate:

Main Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03
Hachette Partworks Ltd 0871 472 4240 0845 885 4702 01858 438846
In Progress: Endeavour, Zero, Yamato, Victory

Built: Orrery, Tellurian.
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Re: cannot access my account for the subscribtion

Postby FrancisMcN » Wed Jan 23, 2013 6:36 pm

I am also unable to access my HOOD account details
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Re: cannot access my account for the subscribtion

Postby CF-FZG » Wed Jan 23, 2013 8:07 pm

Working for me now after being unable to access for 2 weeks.

We're getting another binder with the next 4 issues.
Mark.

Tonka Toys - big boys toys :)
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Re: cannot access my account for the subscribtion

Postby FrancisMcN » Wed Jan 23, 2013 9:23 pm

Funny that - the details are now available online and I'm down for 68-71 plus binder as of the 19th
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Re: cannot access my account for the subscribtion

Postby number1 » Wed Jan 23, 2013 10:26 pm

Just logged onto my account at the third attempt tonight, issues 68-71 plus binder showing.
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Re: cannot access my account for the subscribtion

Postby tomcatnutter » Mon Jan 28, 2013 8:32 am

thanks guys im glad you all having same problems as me,thought ive been jinxed lol,
im due for issues 68 to 71 too
i rang customer services last week and she said my account is ok and items being sent to me
she gave me a number to ring 0845 148 9200 to sort out my online account
i worried they will take the money out of my bank without me knowing which day its due
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